Sign in

Helping people kick start their product management career at gettingstartedinproduct.com * Product person at Watchfinder

Part of a series on important relationships in product management

This post is one in a series about the different relationships that a product manager has within their organization, whether it be working alongside the product designer or engineer, or liaising with customer success and feeding information to the marketing team. This post looks at the relationship between a product manager and the customer success team.

Tima Miroshnichenko on Pexels.com

Customer Success

By Customer Success we mean the people who are the first line of contact between your organization and the end users of your products. …


Part of a series on important relationships in product management

This post is one in a series about the different relationships that a product manager has within their organization. Whether it be working alongside the product designer or engineer, or liaising with customer success and feeding information to the marketing team.

This post looks at the relationship between a product manager and a designer.

Photo by fauxels from Pexels

Designers

Creative contributors who use elements such as typography, illustration, layouts and interactions to bring product ideas to life. Subdivisions of the role include UX (user experience), UI (user interface), graphic, and interaction.

Relationship between a designer and a product manager

Designers have a large role to play in developing product ideas and contributing to…


Part of a series on important relationships in product management

This post is one in a series about the different relationships that a product manager has within their organization. Whether it be working alongside the product designer or engineer, or liaising with customer success and feeding information to the marketing team.

This post looks at the relationship between a product manager and a software engineer.

https://www.pexels.com/@hiteshchoudhary

Software Engineers

For the purposes of this post, I am grouping all members of the engineering team under the one title of engineer. Within this you’ll find software engineers (who write product focused code), infrastructure engineers (who oversee the platform the product sits on), engineering managers, software…


And why ignoring the inevitable will kill you dead

In 2018 Deloitte published a document entitled “The Adaptable Organization Harnessing a networked enterprise of human resilience”, in which they looked at how successful organizations of the future will operate with a philosophy of change, empowering global corporations to behave in the manner of a start-up and become more agile.

With organizations becoming more agile, the onus is on individuals to also be more adaptable in order to embrace this change and succeed in a ever moving environment.

Photo by Mikael Blomkvist from Pexels

Change is unsettling. Many people like the comfort of knowing what they’ll be doing from nine to five, how they’re doing it…


What value will you receive from this course?

I could make this post really short and just say yes, you should take this certification, but where’s the fun in that.

What you want to know is what is this course all about and is it really worth a few hours of your valuable time.

So here goes …

Product Analytics Certification video content

What is Product Analytics Certification?

PAC is a free, online product analytics course, put together by Product School and the leading self-serve product analytics firm Mixpanel.

The aim of the course is to give product team members the understanding of how to use and apply data to make better decisions at every stage of the…


As long as you do it in the right way

Before I got into product roles I spent a lot of time directly dealing with customer’s, with the aim of making them happy.

Whether it was working as a cinema manager and making sure that people’s Saturday nights were filled with excitement and snacks, or as an account manager making sure that large corporate clients got the most out of our services, it was all about saying “yes” as much as possible.

“Yes, of course we can get your drink delivered to your seat.”

“Yes, that’s no problem for us to extend your license for another twelve months at a…


Don’t worry if your career isn’t a direct line to success

Product Management is probably my fourth career in my life.

I started in professional sports, then worked in the cinema industry, before heading into recruitment, and finally into all things digital product.

As you can tell, this was not a well thought out plan. It was a series of individual decisions that were right for me and my life at the time.

I’ve changed jobs because I had to (injured knee), because it suited my family life (moving to be closer to home to take on childcare), and because opportunities were just too good to turn down (my first official…


How a few minutes preparation can make all the difference to your future

The elevator pitch. Named because you’ve got 20–30 seconds (an elevator ride) to convince someone of the thing you need to convince them of. Usually focused on business ideas, the elevator pitch can come in handy when it comes to finding opportunities for your career.

What to include in your elevator pitch

There’s no real trick when it comes to the general areas to include in your elevator pitch, as the high level contents are who you are, what you do, and what you want to do.

The real trick is fine tuning it so that it is short, succinct, and effective at moving you towards your…


Why having some one to talk to and be accountable to might improve your career

Photo by cottonbro from Pexels

Let’s start with some questions:

  • Are you feeling unfulfilled in your current role?
  • Have you applied to multiple jobs without success?
  • Are you wondering if you are on the right career path?
  • Do you want to switch industries altogether?
  • Is your career not advancing in the way you want?

If you’ve answered “No” to all of these questions, congratulations. You can stop reading now and move on to the next interesting story that you’ve bookmarked.

If you’ve answered “Yes” to any of these questions, then the next question to ask yourself is “What am I going to do about it?”.


All about shaping your role how you want

I enjoy writing. I must do, or else I wouldn’t spend my Saturday mornings writing stories like this.

I haven’t always written, but I got into it when I headed up the Product & Operations side of a financial technology company, when we wanted to write some content that explained some of the financial concepts that our customers needed to know in order to improve their own financial situation.

Our marketing team didn’t have the domain knowledge to write the posts, so I stepped forward, and I found that I enjoyed it.

I enjoyed being able to put down in…

Robert Drury

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store