How do you hear the voice of the person who never speaks?

I’m sure you’ve been in meetings that occur regularly, say every week or every month, and you know that there will be some attendees in the meeting whose voice you’ll hear the most. They’ll be steering the conversation and sharing opinions, which strongly affect the direction in which the business will go.

And I’m sure that in these very same meetings there are some very capable individuals who sit quietly and don’t come forward readily with their thoughts and who don’t object vociferously to the latest suggestions.